Booking and cancellation terms

The services are provided by Hippo Fun, MB, company code 307092068, VAT number LT100017627813, address Verslo g. 13, LT-11346 Vilnius ("Hippo Fishing" or "we"). You can reach us at andrius@hippofishing.eu.

• The length of each package and what it includes are shown next to the package on the website.
• Prices are in euros per person for the whole package and are final, including all applicable taxes.
• Flights, travel insurance, personal expenses and anything marked as not included are not part of the price.
• Prices may vary by season. The price shown at the time of booking applies.

• On the website, choose a package, the dates and the number of guests, accept these terms and pay the deposit. The booking is confirmed once the payment arrives.
• While you pay, we hold the dates for you for 24 hours. If no payment arrives in that time, the booking is cancelled automatically.
• If you would like to ask first, send us a request without paying. We then send you a reservation link, just as when you book by email or phone. We hold the dates while it is valid (the time stated in the email).
• You will receive the confirmation and all trip details by email, so please make sure your contact details are correct.
• For companies and larger groups we agree on the offer and terms individually.

• You can pay by card and with the other methods offered by our payment partner Stripe. Guests booking in Lithuanian pay with our payment partner Montonio.
• The deposit is shown when you book (usually 50% of the trip price). If your arrival is 60 days away or less, the full amount is paid at once.
• The balance is due 60 days before arrival. We will send you a reminder with a payment link in good time.
• If the balance is not paid on time, we may cancel the booking, in which case the cancellation terms apply.
• One discount code can be used per booking. Discounts cannot be combined.
• Gift vouchers are covered by the gift voucher terms.

• Please let us know about a cancellation by email.
• If you cancel your trip, payments are not refunded.
• If you do not arrive and do not let us know, payments are not refunded either.
• If something comes up, contact us: we agree on each case individually.
• You can transfer your place to someone else, just send us their name and contact details.
• If we agree on a refund, it is made to the original payment method within 14 days.
• The 14-day right of withdrawal does not apply, as accommodation and leisure services are provided on specific dates.
• We recommend travel insurance that covers trip cancellation.

• Dates or the number of guests can be changed if there is availability. If the price changes, you pay the difference or we refund it.
• If you reduce the number of guests, the places you cancel are not refunded.

If we ever have to cancel your trip (for example due to force majeure), we will refund everything you paid or, if you prefer, move your trip to other dates.

• Please follow the guides' instructions and the house rules. Life jackets are mandatory for everyone on the boats.
• You may only take a boat out after the safety briefing and when not under the influence of alcohol.
• We fish under Swedish fishing rules and local licence requirements. We will send you all the details before arrival.
• Check-in and check-out times are included in the email we send before your trip.
• Guests are liable for damage to the houses, boats and equipment caused intentionally or through gross negligence.

Fishing depends on nature, so we cannot guarantee a catch. If the weather makes it unsafe to go out, the guide may change the plan for the day. The trip price is not reduced because of the weather.

We are responsible for providing the services as described. We are not liable for personal belongings or for costs that are not part of the package (such as flights). We recommend travel and health insurance, and for EU citizens the European Health Insurance Card.

How we handle your data is described in our privacy policy.

If something went wrong, write to andrius@hippofishing.eu and we will reply within 14 days. We aim to settle any dispute by agreement. Consumers can also contact Valstybinė vartotojų teisių apsaugos tarnyba (https://vvtat.lrv.lt).

These terms are governed by the law of the country where Hippo Fun, MB is registered. This does not take away the rights a consumer has under the law of their country of residence.